Terms of Service

You must be at least 18, legally entitled to work in your location, and hold any licences or tickets required for the trades you offer. You are responsible for keeping these valid.

Artisan is a marketplace that helps construction businesses and skilled trades find each other and build reputation. Artisan is not an employer, labour-hire agency, or party to any work arrangement between users. Hiring, supervision, pay, safety, and compliance are between the boss and the worker.

Keep your details accurate and your login secure. You are responsible for activity under your account. Don’t impersonate others or misrepresent your skills, licences, or experience.

Don’t use Artisan to break the law, harass others, post false or misleading information, scrape or disrupt the service, or circumvent reliability and trust signals. We may suspend or remove accounts that do.

Ratings, reviews, and reliability signals are part of how Artisan works. You grant us a licence to host and display the content you submit for the purpose of operating the platform. Keep it honest and lawful.

The platform is provided “as is.” We don’t guarantee that work or workers will be available, that any user is suitable, or that the service will be uninterrupted or error-free. You are responsible for your own hiring and work decisions, including verifying licences and site safety.

To the extent permitted by law, Artisan is not liable for indirect or consequential loss, or for the conduct of users. Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded.

These terms are governed by the laws of New South Wales, Australia, and the courts of that jurisdiction.

We may update these terms as Artisan evolves. Continued use after changes means you accept the updated terms.